The logic Travel Customer Service Charter
1. We will provide prompt service.
Our aim is to meet all customer commitments and exceed customer expectations.
2. We are easy to do business with.
We use plain and clear language, we are easy to contact at all times, we answer letters / calls / faxes / e-mails, quickly and efficiently.
3. Continuous improvement is our way of life.
We continuously seek feedback to improve our business processes.
4. We are professional and customer focused.
We provide a courteous, professional service and are focussed on providing excellent customer experience.
5. We are honest and open.
We will always provide up to date information to our customers and keep them informed.
6. We are all responsible for the customer experience.
Every member of Logic Travel is responsible for ensuring that all our clients have the best possible customer service.
7. We are all responsible for our customer’s safety.
Every member and driver of Logic Travel strives to maintain the absolute highest standard of safety for all our customers in all our undertakings.